Avalara Review
Updated October 28, 2025

Avalara Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

I use Avalara to make our indirect sales and use tax computations and compliance accurate and efficient. It is hard to imagine being responsible for sales and use taxes and not using a software product like Avalara. Our indirect sales and use tax process operates very efficiently with the assistance of Avalara.

Pros

  • Management of exemption certificates
  • Sales tax compliance
  • Computing sales tax

Cons

  • Responding to open questions and issue in a more timely manner
  • Reduce the time spent on your sales tax
  • Our ERP systems using an API to work with Avalara
I find the software to be easy to use.
Avalara Returns
CertCapture
I find Avalara easier for me to use and find information

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

Avalara offers interfaces to many ERP systems. In my opinion the software is intuitive and easy to use.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
10.0
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
10
Tax Data Reporting
10
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated

Cross-Border Tax Compliance with Avalara

Avalara has a nice economic nexus map where it shows you states where it believes you are getting close or have exceeded the economic thresholds.
We already sell internationally - Each of the foreign entities is responsible for their own compliance function.
N.A.

Using Avalara

3 - Indirect Sales Tax
1 - Indirect sales tax manager
  • Accurate
  • Reliable
  • Cost Benefit
  • Assist with audit defense
We are consolidating into one tool for all sales tax computations and Avalara was not currently selected.

Evaluating Avalara and Competitors

  • Integration with Other Systems
  • Ease of Use
When I joined my company we were already subscribed to Avalara.
No changes.

Avalara Implementation

Avalara Training

  • No Training
Very easy to pick up especially if you have experience with other indirect sales tax products

Configuring Avalara

Avalara Support

Did have a good experience.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Escalation required
No, should not be necessary.
Have not used support for very advanced questions. When having a basic to intermediate issue the call center is good at answering the question and resolving the issue.

Using Avalara

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • exemption certificates
  • select where you have nexus
  • map your products

Integrating Avalara

Relationship with Avalara

It was already purchased when I joined the company
Easy to work with.
N.A.
Be upfront and have open communications between your company and Avalara.

Upgrading Avalara

Avalara Reliability

Easy to add entities as needed.
No issues with dependability of the product.
Works well and at an acceptable rate of speed.

Comments

  • Celina Romera | TrustRadius Reviewer
    Celina Romera
    (Vendor Representative) commented 3 months ago
    Thanks for the review. We're really glad Avalara has helped make tax compliance more manageable for your team. We appreciate the thoughtful input and are glad to be part of your process.

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