Avaya Cloud Office, an excellent self managed cloud phone system.
May 15, 2022
Avaya Cloud Office, an excellent self managed cloud phone system.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Cloud Office
We use Avaya Cloud Office for our phone system, video conferencing, and messaging. Avaya Cloud Office helps bundle a phone system, video conferencing, messaging, and planning into 1 app.
- The mobile app is great for remote workers.
- Easy setup of users and call routing.
- Call analytics provide good information.
- Good call quality and uptime.
- Being able to access group email from desk phone is missing.
- Can't send calls to desk phone before sending to the app.
- In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
- Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
- The app has been great for setting up meetings and project communication in group messages.
It's a lot easier just having to install and learn 1 app for meetings. calling, messaging and faxing. Avaya Cloud Office easily replaces other programs like Teams and Zoom.
We have not personally integrated with any other apps at this time.
Do you think Avaya UCaaS delivers good value for the price?
Yes
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya UCaaS go as expected?
Yes
Would you buy Avaya UCaaS again?
Yes