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Review of ACO
Updated March 04, 2024

Review of ACO

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya UCaaS

Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
  • Admin access.
  • Ordering new handsets.
  • Call queue management.
  • Ease of use from any location.
  • Missing some features from IP Office still.
  • Better comms from Avaya, training, etc.
  • Improved Call Quality
  • Better Phone reliability
  • Global Coverage
  • easy to use, less stress
No, we already had other solutions for everything else, so stick with using only the phone system side of the app.
We are using a reseller, so never talking direct to Avaya.
we haven't integrated any 3rd party
global coverage without international dialling codes for overseas local numbers

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Working from Anywhere - our staff are often traveling and a mobile app means they are always connected to their Office contact number - no more taking messages and relaying via WhatsApp or SMS to the traveling user.

Avaya UCaaS Feature Ratings

8.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
5
5.3
Answering rules
6
Call recording
10
Call park
5
Call screening
5
Message alerts
2
Business SMS/External Messaging
3
Online Fax
2
Voicemail Transcription
9
9.0
Mobile app for iOS
9
Mobile app for Android
9
7.0
High quality audio
7
High quality video
7
5.3
Calendar integration
7
Meeting initiation
7
Record meetings / events
2
6.0
Desktop sharing
6
5.0
Live chat
5
8.5
User authentication
7
Participant roles & permissions
10
5.8
Centralized communications management
7
Team messaging
6
Team document sharing
6
Call and meeting analytics
4

Evaluating Avaya UCaaS and Competitors

Yes - Avaya IP Office
  • Cloud Solutions
  • Scalability
  • Ease of Use
better handsets, not app driven

Using Avaya UCaaS

300 - admin, broking, trading
All outsourced with a 3rd Party Comms firm
  • phone calls
  • conference calls
  • address book
  • VC
  • none to date
  • integration into Slack
Happy with the overall service and value for money