Avaya UCaaS Review
Updated March 06, 2024
Avaya UCaaS Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya UCaaS
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). Problems are that certain users would rather use mobiles due to the convivence of whatsapp. I know Avaya UCaaS does have a chat system but not everyone outside the company use Avaya UCaaS.
- Call Quality
- Ease of use
- Convenience of the app
- Company Directory (Search function)
- Not removing license automatically after disabling an account
- Rarely had an issue it terms of service but the last time I had to raise a ticket with Avaya UCaaS about an issue it took weeks to get replies and the issue luckily solved itself
- A lot going with the admin page (search function might help to locate features)
- Not all employees use the application
- Had to order more numbers to the warehouse (disabling users does not automatically remove their licenses)
- Getting hold of people who do use that app/desk phones really helps
Based on my observations and discussions with other users, including myself, it seems that many of us prefer using platforms like Teams or Zoom for meetings. The conference feature within our current system appears to be utilized only 2 to 3 times a year. Personally never used the Avaya UCaaS solutions.
As someone who has not yet explored these integrations, I find it intriguing and am considering looking into them further. Not aware that our users use the tools either.
Do you think Avaya UCaaS delivers good value for the price?
Not sure
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya UCaaS go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya UCaaS again?
Yes