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Unhappy with Avaya Cloud Office
June 30, 2022

Unhappy with Avaya Cloud Office

Albert Galante | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

We use Avaya Cloud Office for our IP telephones and as internal extensions as well as for voice mail
  • connect phone calls
  • internal communication
  • voice mail
  • can't turn off faxes
  • very hard to find a contact on the phone device
  • As the administrator I get text messages that are meant for other users
  • not very much
We have not used any of these features online meetings/conferences, collaboration
Have gotten someone to respond to my support issues but the response time is too slow
We have not integrated Avaya Cloud Office with other third party tools at all

Do you think Avaya UCaaS delivers good value for the price?

No

Are you happy with Avaya UCaaS's feature set?

No

Did Avaya UCaaS live up to sales and marketing promises?

No

Did implementation of Avaya UCaaS go as expected?

No

Would you buy Avaya UCaaS again?

No

We upgraded to Avaya Cloud Office but were much happier with the previous Avaya software. It was much easier to use and we have not seen any improvements with Avaya Cloud Office, on the contrary, there are more problems with it like not being able to turn off faxes and not being to easily search for a contact on the phone device