ACO - easy and reliable
Overall Satisfaction with Avaya Cloud Office
Primarily a reseller, but also a user. Easy to chat and collaborate with other users. A collab tool that also maintains e-faxing capability.
- Seamless transition to other devices
- e-Faxing
- Easy to manage
- Wish there was a way to track status changes of colleagues.
- Need easier calendar and meeting integrations for setting up meetings
- Would love to be able to email a contact directly from the app (or at least an email/outlook pop-up).
- Hard to measure - bills can be a surprise.
- Inconsistent pricing from contract signing to adding new users
- Microsoft Teams, Zoom and Webex App
Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
Do you think Avaya UCaaS delivers good value for the price?
Yes
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya UCaaS go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya UCaaS again?
Yes