Whya Avaya
Updated February 03, 2022

Whya Avaya

Adriane Carter-Lovell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Avaya Communicator

Overall Satisfaction with Avaya OneCloud UCaaS

It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .
  • Works well with laptops.
  • Historical call data.
  • Conferencing.
  • Record straight from Avaya screen.
  • Allows employees to work remotely.
  • Less cost...no desk equipment.
I have only used Avaya.
Cisco Secure Agile Exchange (SAE)
Working remotely via laptop is great. Sometimes it goes down and also switching from laptop to desk phone could be easier.

Customer Experience

They resolve down service quickly.
Very reliable and user friendly. Easy to train new users. Everything makes sense and is easy to understand
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair.
Never any issues. This is important during today's business needs.
Top efficiency. Loads quickly, reporting is timely.

Do you think Avaya OneCloud UCaaS delivers good value for the price?

Yes

Are you happy with Avaya OneCloud UCaaS's feature set?

Yes

Did Avaya OneCloud UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya OneCloud UCaaS go as expected?

Yes

Would you buy Avaya OneCloud UCaaS again?

Yes