Whya Avaya
Updated February 03, 2022

Whya Avaya

Adriane Carter-Lovell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Avaya Communicator

Overall Satisfaction with Avaya OneCloud UCaaS

It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .

Pros

  • Works well with laptops.
  • Historical call data.
  • Conferencing.

Cons

  • Record straight from Avaya screen.
  • Allows employees to work remotely.
  • Less cost...no desk equipment.
They resolve down service quickly.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

I have only used Avaya.
Cisco Secure Agile Exchange (SAE)
Working remotely via laptop is great. Sometimes it goes down and also switching from laptop to desk phone could be easier.

Using Avaya OneCloud UCaaS

Very reliable and user friendly. Easy to train new users. Everything makes sense and is easy to understand

Avaya OneCloud UCaaS Reliability

Never any issues. This is important during today's business needs.
Top efficiency. Loads quickly, reporting is timely.

Comments

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