Avaya Allows Schools to Provide Quality Education Online!
Updated January 30, 2022
Avaya Allows Schools to Provide Quality Education Online!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya OneCloud UCaaS
My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for the teachers, students, and parents to use right from the start! My students didn't miss a beat, the education never stopped! Avaya has great customer support. Everyone you speak to is friendly and responds back to questions right away.
Pros
- Allows collaboration / learning to take place anywhere at anytime.
- Security and safety.
- Easy to use.
Cons
- More immersive room options
- More filters
- Parents find Avaya easy for them and their students to use.
Do you think Avaya UCaaS delivers good value for the price?
Yes
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya UCaaS go as expected?
Yes
Would you buy Avaya UCaaS again?
Yes
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Evaluating Avaya OneCloud UCaaS and Competitors
- Price
- Product Features
- Product Usability
Product features and usability. Being a preschool - 8th grade school I need to make sure it can work for all ages.
Using Avaya OneCloud UCaaS
Avaya OneCloud UCaaS Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup |
Yes - The AI Noise when first turned on had it were no one could hear each other, the issue was resolved in 10 minutes.
When there was a system wide update, I was in a meeting and they explained to one of my teachers what was going on and when it would be resolved. They treated her like she was an administrator, there was none of the "we can't talk to you because you're not listed as an administrator on the account."
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