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Stay away from AVi-SPL or use caution!
May 02, 2022

Stay away from AVi-SPL or use caution!

Jonathan Chang | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

AVL-SPL was used to create a solution for Executive level conference room for Zoom Room. They recommended solution of Poly Studio X50. BUT unfortunately the camera speaker tracking was not good for room of the size. It was then we learned Poly Studio X50 was for smaller rooms, not medium size conference rooms. This mistake from the beginning led to delays and costs over budget as we had to purchase another conferencing codec to replace it. We worked with them for another room of similar size, this time they recommended using Poly G7500 with 1Beyond HAWK camera. BUT they forgot to include adapters needed for the camera to connect to G7500, which led to more delays. Overall experience with AVL-SPL has been mediocre at best with major design problems from the start with each Zoom Room we tried to install. In my opinion, there are many other AV integrators, I'd recommend going with another.
  • After install 3 year service
  • The design of the solutions needs to be more appropriate for the size of the room. Still cannot understand why they'd use a Poly Studio X50 for the Executive board room.
  • Communication between installation technicians and project managers & design engineers needs to improve. In the first room, the technicians had schematics to use for installation, leading to 1-hour delay on installation day.
  • More attention to details, missing parts which led to delays on 2nd room.
  • Faster response time for service support.
  • Negative - increased cost due to having to purchase additional hardware to fix design issues from the beginning.
Increase responsiveness and the number of technicians available. They seem to only have around 7 to 8 technicians in all of the bay area, that's NOT enough in my opinion!
They setup 2 Zoom Rooms.

Do you think AVI-SPL delivers good value for the price?

No

Are you happy with AVI-SPL's feature set?

No

Did AVI-SPL live up to sales and marketing promises?

No

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

No

Adobe Acrobat, Microsoft Office 2016 (discontinued), Microsoft SharePoint, Microsoft Windows, Red Hat Enterprise Linux (RHEL)
From my experience, do NOT use AVI-SPL for executive-level board rooms, they recommended a bad design with codec meant for small, huddle rooms.

Using AVI-SPL

Evaluating AVI-SPL and Competitors

Yes - Another AV Integrator.
  • Product Usability
  • Prior Experience with the Product
Need solution for Zoom Rooms to be appropriate.

AVI-SPL Implementation

bad overall experience.
  • Implemented in-house
Yes - 1. Design
2. Review and approval
3. Purchase hardware
4. Install
5. Testing
6. Post-install support
Change management was minimal
  • overall design lacking
  • lack of attention to detail

AVI-SPL Support

ProsCons
Support understands my problem
Slow Resolution
Poor followup
Less knowledgeable
Escalation required
Difficult to get immediate help
Slow Initial Response
3 years
they never did.

Using AVI-SPL

when it works, it works fine
ProsCons
Like to use
Easy to use
Technical support not required
Quick to learn
Convenient
Familiar
Not well integrated
  • none
  • overall experience was difficult