Great product for communicating about complex digital product features
Updated April 30, 2021

Great product for communicating about complex digital product features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Basecamp

We use Basecamp to communicate with our offshore development team for our digital learning platform. It is only used by our digital learning team to communicate with this specific vendor. No other department or team in our organization uses it. We use it to discuss new features for the platform in depth, in order to keep the user stories on our development tracking platform cleaner and less cluttered. It is a great way to keep in touch with the dev team on more complicated features that will span multiple sprints, and to work out strategies for how to build and deliver those features.
  • Provides a consolidated feed of recent activity (messages posted, discussion threads, sprint planning and recap posts, etc.).
  • Provides email updates on what has been happening on the board, with the option to not email you during non-work hours.
  • Allows for both synchronous and asynchronous discussions, which is great for working with offshore teams.
  • Does not allow for information to be automatically ported over (via API or similar) to our user story tracking platform.
  • Doesn't provide an easy way to search for file or image attachments that were added in various discussion threads.
  • Unclear how or why some files are accessible via the Docs & Files tab, and some aren't.
  • It has allowed us to be more efficient and communicative in our product development processes.
  • It helps our main story tracking tool to be cleaner, and contain more final versions of features and the user stories needed to build them.
  • It is the main way we communicate with our offshore development vendor, and it facilitates those conversations very well which makes our teams closer and more productive.
I have used Jira in past roles with different organizations, and I find Basecamp to be much more user-friendly and better at the more complex conversations that need to be had around product features. Basecamp knows what it does well, and sticks to that, instead of trying to be a more all-around product development tool like Jira. In my experience, Jira's interface was much more confusing, and contained a lot of functionality that my team didn't use.

Do you think Basecamp delivers good value for the price?

Yes

Are you happy with Basecamp's feature set?

Yes

Did Basecamp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Basecamp go as expected?

I wasn't involved with the implementation phase

Would you buy Basecamp again?

Yes

Basecamp is great for having in-depth discussions about product feature development with virtual & global teams. It is not a one-stop-shop for development tasks, though. You still need a separate system (like YouTrack, which is what we use) for writing, prioritizing, and scheduling user stories into sprints, and tracking their QA progress through the various development environments. It is more of a supplemental product development tool than a main development tool.

Basecamp Feature Ratings

Task Management
6
Resource Management
5
Gantt Charts
6
Scheduling
6
Workflow Automation
3
Team Collaboration
10
Support for Agile Methodology
9
Support for Waterfall Methodology
Not Rated
Document Management
3
Email integration
7
Mobile Access
7
Timesheet Tracking
Not Rated
Change request and Case Management
8
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated