Beyond trust user from last 4 year.
September 30, 2024

Beyond trust user from last 4 year.

Vikram Gadhave | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Overall Satisfaction with BeyondTrust Remote Support

We are using BeyondTrust to support internal and external customers remotely.

Pros

  • Remote access has good features that are not available in other apps, such as rebooting without disconnection and the Alt+ctr+del function.
  • It's easier for data transfer.
  • Multiple people can join session.

Cons

  • A bit user friendly in terms of connecting for user.
  • It is good and helping various department to use single platform.
It is good; however, it may not be user-friendly. Compared to other remote support tools, it is always possible to connect remotely.
AnyDesk is quicker, but we lose control after reboot.

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BeyondTrust Remote Support go as expected?

I wasn't involved with the implementation phase

Would you buy BeyondTrust Remote Support again?

Yes

Well suited: for detailed troubleshooting, where rebooting several times and using the task manager are required. This may be a bit slower for data transfer.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.2
File transfer
6
Instant message
9
Access to sleeping/powered-off computers
8
Session record
9
Annotations
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

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