BigCommerce: A Decent BigStep For Those Warming Up To E-Commerce
Updated April 14, 2014
BigCommerce: A Decent BigStep For Those Warming Up To E-Commerce
Score 5 out of 10
Vetted Review
Verified User
Software Version
Gold
Modules Used
- Mailchimp
- Ordoro
Overall Satisfaction
Our company uses BigCommerce as our main storefront. We navigated from a CMS that was not e-commerce specific to BigCommerce and were very happy with the decision. BigCommerce has many automated processes and also integrates with other apps/modules that focus on convenience. Ordoro, for instance, is a fantastic automated fulfillment app and integrates with BigCommerce almost flawlessly. The Gold Plan's monthly price is also very affordable versus those systems that get a 2-3% cut.
- Big results for small teams with their automated processes.
- Ease-of-use for new businesses and those without a design budget. Design can be pricey but their theme market has many free options.
- They really need to beef up their technical options with things like checkout (& multiple address checkout), discount rules, email customization.
- Not being able to edit the .php files! Not allowed to create additional product details.html templates!! Not being able to duplicate HTMLHead.html !!!! And the list goes on. These are EXTREMELY frustrating. Not being able to create additional header files kills some SEO functionality. And not being allowed to edit product details is basically telling merchants they're not allowed to sell very different products different ways. and PHP files is obvious.
- I wish people checking out as a guest could create an account in the future that would gather all of the orders placed with their email address (when they checked out as a guest). It's hard to offer rewards programs when customers don't realize their past orders aren't registered under their new account.
- The search bar function is an absolute disgrace.
- Much faster conversion. The express checkout page is quick, especially for members.
- Customer service is actually a bit more difficult because people can leave messages in their account, and when the merchant replies within the admin area the customer isn't notified by email. The customer has to log in to even know there is a message there.