BigCommerce: the Best of Small eBusiness
Chelsea Koontz | TrustRadius Reviewer
Updated November 26, 2014

BigCommerce: the Best of Small eBusiness

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

SIlver

Overall Satisfaction with Bigcommerce

I use BigCommerce in conjunction with a brick-and-mortar pop up interior decorating store. I manage all aspects of the storefront, from point of sale to online image gallery. The department that uses the software consists of myself and the business owner. We are working together to create her small business presence online. BigCommerce addresses problems easily through their quick and clear navigation of the back end of the website. They also have a knowledgeable customer service center, great and contemporary customizations for the website template, and a different price plans that suit my clients needs.
  • Available customer service support through email or phone
  • Easy to use navigation for the back end of the website
  • Easy to use & understand for a non-design layperson
  • Needs more payment gateway options
  • My client is now able to show her products outside of a pop-up event.
  • Having an e-commerce website has boosted my client's bottom line.
BigCommerce is convenient, simple, quick, and reliable.
BigCommerce is great for small businesses of any variety. With an inventory of less than 1000 items, it is ideal for a small to medium-size business.

Using Bigcommerce

1 - My client, the Monkey's Trunk, uses BigCommerce to host her pop-up interior design and decorating store.
1 - Basic internet skills a must. Coding ability and web graphic design not required but, as always, incredibly helpful with troubleshooting and customizing existing templates.
  • eCommerce
  • Branding
  • Ease of use
  • Combined BigCommerce with blog integration for updates
  • I suggested a full-fledged interior decorating firm to my client.

Bigcommerce Support

Great customer service, ease of use, convenient.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - BigCommerce offers 24/7 customer support with all packages.
When my client was stuck transferring her domain name to the BigCommerce servers, BC went above and beyond their responsibilities to point the domain name in the right direction. I was pleased and impressed with their prompt service. We had my client's site up and running within 24 hours.

Using Bigcommerce

10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • The back-end of BigCommerce is clearly labeled and intuitively marked for navigation.
  • Template installation is a cinch.
  • Easy to customize existing templates and 'make it your own'.
  • Limited payment gateways lead to fewer ways customers can pay my client.
  • If the end-user was unable to resize graphics for a custom rotating header, the header would not function. No auto-resize options available in most themes.
Yes - Perfectly! Easy to set within the bounds of an existing template.