BigCommerce: the Best of Small eBusiness
Updated November 26, 2014
BigCommerce: the Best of Small eBusiness
Score 10 out of 10
Vetted Review
Verified User
Software Version
SIlver
Overall Satisfaction with Bigcommerce
I use BigCommerce in conjunction with a brick-and-mortar pop up interior decorating store. I manage all aspects of the storefront, from point of sale to online image gallery. The department that uses the software consists of myself and the business owner. We are working together to create her small business presence online. BigCommerce addresses problems easily through their quick and clear navigation of the back end of the website. They also have a knowledgeable customer service center, great and contemporary customizations for the website template, and a different price plans that suit my clients needs.
Pros
- Available customer service support through email or phone
- Easy to use navigation for the back end of the website
- Easy to use & understand for a non-design layperson
Cons
- Needs more payment gateway options
- My client is now able to show her products outside of a pop-up event.
- Having an e-commerce website has boosted my client's bottom line.
Using Bigcommerce
1 - My client, the Monkey's Trunk, uses BigCommerce to host her pop-up interior design and decorating store.
1 - Basic internet skills a must. Coding ability and web graphic design not required but, as always, incredibly helpful with troubleshooting and customizing existing templates.
- eCommerce
- Branding
- Ease of use
- Combined BigCommerce with blog integration for updates
- I suggested a full-fledged interior decorating firm to my client.
Bigcommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - BigCommerce offers 24/7 customer support with all packages.
When my client was stuck transferring her domain name to the BigCommerce servers, BC went above and beyond their responsibilities to point the domain name in the right direction. I was pleased and impressed with their prompt service. We had my client's site up and running within 24 hours.
Using Bigcommerce
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- The back-end of BigCommerce is clearly labeled and intuitively marked for navigation.
- Template installation is a cinch.
- Easy to customize existing templates and 'make it your own'.
- Limited payment gateways lead to fewer ways customers can pay my client.
- If the end-user was unable to resize graphics for a custom rotating header, the header would not function. No auto-resize options available in most themes.
Yes - Perfectly! Easy to set within the bounds of an existing template.
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