The Most Reliable E-Commerce Solution
February 03, 2017

The Most Reliable E-Commerce Solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Software Version

Standard

Overall Satisfaction with BigCommerce

We use BigCommerce to set up online stores for our clients and as a CMS web solution. It allows the client to be able to easily manage the site when it is set up.
  • Easy Payment integration. So the setup is very simple and low risk.
  • They are constantly adding features and updating the platform, so if something you need isn't a current feature changes are there will be an update in the future that will address your need.
  • Lots of documentation and easily accessible support.
  • The options, rules and sku relationships are a bit hard to understand.
  • Search settings - Search should have settings that allow you limit to specific results. Example: unless you use quotes the search parameters are very wide.
  • Online Store
  • Online Marketplaces (e.g. Amazon, eBay)
Several of our clients use Ebay to sell their products as well. Mailchimp integrates very well.
  • Streamlined operations, and made order processing easy
BigCommerce offers more options than Shopify, more stability than Volusion and similar customization to Magento with easier development, and fewer headaches.
I feel that for the new small business owner starting out the monthly fee can be a bit much. In my experience, it is better suited for the business owner that is more established. Also it is not well suited for businesses that have extravagant shipping rules. I recommend that shipping be kept simple, but that is the most common thing I run into.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
9
Mobile storefront
9
Product variations
7
Website integration
8
Visual customization
9
CMS
9
Abandoned cart recovery
9
Checkout user experience
9
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
9
SEO
10
Multi-site management
8
Order processing
9
Inventory management
9
Shipping
7
Custom functionality
8