It works for where we are currently.

We currently use BigCommerce as an informational website and a private e-commerce platform for select customers. We had it built by a marketing firm a few years ago, and we currently maintain the site content and pages, as well as the functionality of the e-commerce site. We do not have a lot of interaction with the site other than the few people who deal with the clients and their private e-commerce site. Although it is small, it does address the fact that we are able to offer a small portion of our customers the feature to order online and receive a quick response.

We had a marketing firm build our site on the BigCommerce platform and we only maintain and modify it now that it is up and running. I am unaware of us using any of the open APIs and integrations other than what was put in place at the time of the build. We probably did not learn enough about the BigCommerce platform and options, but that is what we relied on the marketing groups to do. We are now with a different marketing group and, probably due to their experience, they feel that other platforms are easier to customize.