Simple, yet efficient and effective with great support and affordable fees
August 09, 2019

Simple, yet efficient and effective with great support and affordable fees

Bruce Esinem | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

My partner and I run a home business selling bondage rope via BC, eBay & Amazon. It provides me with a user-friendly way to create and manage my e-commerce presence by myself with minimal effort. All channels are integrated via Linnworks which provides a single interface for order processing, stock, and postage.
  • Great support
  • Reliable
  • Easy to use
  • The promised ability for UK users to create/manage listings on Amazon and eBay. This has yet to arrive but we still pay the same as US customers which I believe has this.
  • Ability to set exceptions to free postage with shipping by location on a specific item e.g. set free courier for UK but have different courier rates for non-UK.
  • Integration with Royal Mail OBA for postage.
  • Very positive. Most of my business now comes through BC without the selling fees of 3rd party channels.
  • It appears to perform well in searches.
  • I find the reporting very useful, e.g visitors, conversion rate.
  • Not aware of any negatives.
It's only a guess. I suspect it is good.
We have added a couple of apps, e.g. Upsell, cart recovery. We also pull data into ConvertKit for marketing. We use Zapier for integrations with other s/w but have yet to explore it with BC.
I looked at the usual suspects, e.g. Shopify, Magento. BC seems easier and offered a very attractive fee structure and entry point. I often suggest it to friends considering e-commerce or using 3rd party channels.
It works very well for me but I can't comment on larger operations. Integration with Linnworks is a big plus, albeit I'd prefer to move to a cheaper alternative or, better still if you implemented the ability to update/list, eBay/Amazon, and had OBA integration, I could ditch probably Linnworks. They have a lot of unhappy users that you could pick up.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Not Rated
Visual customization
Not Rated
Not Rated
Abandoned cart recovery
Checkout user experience
eCommerce security
Not Rated
Promotions & discounts
Not Rated
Personalized recommendations
Not Rated
Multi-site management
Not Rated
Order processing
Not Rated
Inventory management
Not Rated
Custom functionality
Not Rated

BigCommerce Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - I can't fault the support I get