Offers a lot of options, great tech support, but detail work can be overwhelming for smaller family businesses
November 01, 2019
Offers a lot of options, great tech support, but detail work can be overwhelming for smaller family businesses
Score 7 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
To sell sports equipment to United States and Canada. We are a small family business that builds tennis courts and tracks as well as sell tennis court maintenance equipment. In 2005, we were only building and selling to a four state area, I suggested building a website to expand our selling base to the entire United States.
Pros
- Tech support is excellent. And they are nice! No question is too small.
- Offers a good variety of choices for website presentation
- Offers free sales tax integration...this is huge for me
Cons
- Haven't had a lot of success with the search content when I have a specific problem. You have to go thru whole article or listen to whole video and then most times my question is still not answered. Most times now I do not even bother. Just call tech support.
- I find it hard to add colors or sizes or multiple options to a product. Still haven't figured it out. And that is huge for me. Need something easier to understand or more intuitive.
- Hard to arrange products under classifications in the order you want or if you want to change. Sometimes have to go back and rearrange a whole classification one product at a time if you want to feature it.
- You need a place where you can record tasks...ie promotion for October on tennis posts...when promotion is over either BigCommerce reminds you or it automatically removes promotion from product.
- Not sure as I was so small when I started. Until I brought in someone to handle my Google Ad words and SEO, I didn't see a major increase in business.
- Did feel like BigCommerce made me look like a real company and not just a thrown together website.
- Easier for customer to communicate with me and offers opportunities for me to communicate back.
$20,000 to $100,000
As I have covered before, you have lots of pre programmed options for home page, etc available. But if they are not what you want, you have a problem unless you can program yourself. Integrations are numerous also and I think you offer a lot that most larger companies could use. Because we are small and I am the only person available to work on the website. I find the workload cumbersome and overwhelming to make the smallest change. I believe that is unique for my situation so I am not sure I am a good person to ask this question.
I am pretty sure that when Prostores closed they recommended you as a good replacement (among other people). At that time price and how easy the transition was going to be were my chief concerns. So you won that battle. I will say that I have not regretted the decision with one exception, when you took my Google feed away. Now I pay someone to do my Google feed and it is an extra expense. I make changes often on my products and therefore an everyday feed is very important to me. Big Commerce "free replacements" did not offer that.
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