I like BigCommerce
November 01, 2019

I like BigCommerce

Jason Housenbold | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

BigCommerce is being used to host both our general information web pages as well as our e-commerce sales platform. It is currently managed by our e-commerce specialist. We have an outsourced team the managers the design and product fees provided by our primary vendor. This specialist also manages our Amazon store as well.

Pros

  • Site design templates provide many ways to customize your site.
  • Back end enables easy viewing of order status as well as offering your store a multitude of settings to ensure your processes are just the way you want them.
  • Add ins provide extra functional to your web store. We use a data feed add in which allows us to upload over 30,000 product quickly and adjust pricing, availability, and other attributes of our inventory.

Cons

  • Customizing order status and sending customized emails based on that status could be better implemented. When we have to relay information to a customer, having an email trigger by changing the order status would better enable us to quickly avoid customer service snafus.
  • Add ins don’t always install properly and it takes additional effort or a call to either BigCommerce or the add in vendors support line.
  • Increase online sales
  • Provided information regarding our retail store
  • Allowed us to expand to other geographic regions
BigCommerce offers many great features that other platforms do not. However, like those other platforms, using add ins is what really adds to the sellers back end experience and provides services that are just not available in an off the shelf e-commerce platform.
We are using Signify to detect fraudulent credit card activity. Sparkshipping enables us to send POs directly to our vendors and then posts back the tracking info when triggers an email to the customer with tracking info. We also use an add in to upload our inventory data feed.
We chose BigCommerce for features, usability, scalability, customization and price.
We mostly dropship and we’ve used other platforms that have integrated with our vendors back end and would provide real time inventory status across 7 DCs. We currently do not have that functionality and can live without it, but it a great way to let your customers know if the product they are tested in is available.

BigCommerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
8
Branding
9
Mobile storefront
9
Visual customization
7
CMS
8
Abandoned cart recovery
7
Checkout user experience
6
eCommerce security
9
Promotions & discounts
6
Personalized recommendations
6
SEO
5
Order processing
6
Inventory management
6

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