Item: BigCommerce
Rating: 9
Author: Rebecca Sims

Use Cases and Deployment Scope

BigCommerce is being used by our company in order to sell standard stock products to our customers. It has allowed us to streamline much of our sales process for customers who require standard (non-custom) products, and also those customers who wish to re-order quickly without having to speak to a sales associate.

Pros and Cons

Easy order management.
Detailed variants and rules for complex products.
Excellent technical support.

Bulk editing system for products needs improvement, not all product information is editable in bulk.
Content management for pages and blog posts could be better

Return on Investment

Streamline operations
Increase the number of orders

Approximate Annual eCommerce Revenue

$100,000 to $500,000

Scalability

We have been able to scale our business well using BigCommerce thus far, however, we are anticipating that we will require the services of a web developer to help us to scale further.

BigCommerce Customization

We have been using integrations to collect customer email addresses for email marketing, with this we can deliver custom emails that include products that our customers may also like, or remind them to re-order.

Alternatives Considered

Shopify

When making our initial choice on an ecommerce platform, we also evaluated Shopify. We found that BigCommerce gave us greater flexibility, more detailed product management, and better customer service.

Likelihood to Recommend

BigCommerce is well suited for businesses that require a straightforward and reliable way to sell their products online and initial set up is easy for those who may not have a web developer on hand. It may not be well suited for companies that sell custom made products.

Flexible platform with top-notch customer service

Software Version

Overall Satisfaction with BigCommerce