The key partner that helps grow our business
November 13, 2019

The key partner that helps grow our business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We've been using BigCommerce for over 5 years now. Having moved from a previous provider where reliable uptime was becoming a major problem for our business and a lack of updates to keep up with the fast ever-changing world of online commerce we decided to test Bigcommerce. At the time it wasn't the cheapest platform it seemed, but having now been with them all these years we discovered that you get much more than what others provide as standard. Uptime over these years has been nothing but fantastic and I can honestly say that our site has only had 1 downtime of any significance. Getting reliable and value for money developers to help maintain our site was key and they are in abundance. On the update front, BC certainly has kept the development of the platform at a good pace. New features and improvements to existing ones are regular. They even take genuine customer requests into account when planning their roadmap for future development and we've been involved in the development of a couple of features which has been immensely satisfying to take part in and see the final result is being released to the full platform.

Pros

  • Uptime: Site availability is surely second to none.
  • SaaS platform: We don't have to worry about cyber attacks and the like.
  • Great availability of developers: Developer partners are in abundance. Easy to find the right dev to fit our budget.

Cons

  • Discount system: Needs improving and more functionality. This is actually in current development so fingers crossed will be released next year.
  • Better stock management: Would be good to see some purchase order-receiving/stock-taking functionality built-in.
  • Better product management: Adding products easy could be improved. Again, this is available but only to new stores. Hope for migration for old stores in the future.
  • Allowed us to improve operations with good integrations to order processing and stock management system.
  • Good uptime increased site discoverability and sales volume.
Can't see a limit to scalability.
More customizable and more reliable.
Can't see anywhere BC is not suitable for. We've been using it for an online pet store and have managed to maintain a good presence and steadily growing business throughout the years we have been with BC.

BigCommerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
8
Website integration
10
Visual customization
10
CMS
9
Abandoned cart recovery
7
Checkout user experience
10
eCommerce security
10
Promotions & discounts
6
Personalized recommendations
Not Rated
SEO
10
Multi-site management
Not Rated
Order processing
Not Rated
Inventory management
Not Rated
Shipping
7
Custom functionality
Not Rated

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