Little company wins big with BigCommerce
brenda wilson | TrustRadius Reviewer
November 16, 2019

Little company wins big with BigCommerce

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with BigCommerce

We selected BigCommerce as our e-commerce platform to launch our online retail boutique. It serves are our interface between our customers and our products. We use it to manage our business on the back end as well: tracking inventory, managing orders, issuing refunds, etc. The BigCommerce platform is ideal for us as it has so many built-in tools to help with our business.
  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
  • When I add new inventory to a particular product, how do I then know what I started with originally? I don't know how many of a particular product I sold if I re-order and then "up" the inventory.
  • I find it impossible to do my taxes in a simple, streamlined way. I don't actually know the COGS or the profit at the end of the year.
  • We are an online retailer. Without BigCommerce, we won't have a business. It's the only way customers can purchase from us so BigCommerce plays the key role in our interface with customers.
  • The price point for our sized business seems like a very good value for money. We don't have to pay anything extra but receive all the support as if we were paying more.
  • The professional look and feel of BigCommerce frames allowed our small business to look and feel like a big business from day one. Compared to our competitors in our area, our site is significantly superior.
While we haven't grown in significant ways since launching, I feel the BigCommerce platform would be able to grow with us. Given the multi-currency feature, we can reach customers in many countries and still look and feel local. Big benefit.
The beauty of BigCommerce is that I don't need to know what APIs or customized digital experiences are. As a small business, and someone who is not tech-savvy, I can still run a successful business without knowing how to use such tech advantages. We certainly don't take advantage of all the bells and whistles that BigCommerce offers. However, my business can still look and feel professional because of the built-ins already in place.
It's been a number of years since we researched which platform to use for our business. I can share that after much due-diligence, chats, and testing we selected BigCommerce for it's significant online support, multi-currency feature, and price point. We haven't been disappointed with our decision. We often tell others how easy it is to set-up and run an online business with BigCommerce.
We find BigCommerce to be the ideal e-commerce platform for our business. When we were researching suitable solutions, BigCommerce ticked all our boxes. We haven't had a single problem that couldn't be addressed by their amazing internal support team. We are a small business but BigCommerce can very easily grow with us. The platform is amazing in how easy it is to learn. And, if you can't figure it out, just chat with their team online and they will show you exactly how to do something.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
7
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
10
Website integration
Not Rated
Visual customization
10
CMS
Not Rated
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
Not Rated
SEO
Not Rated
Multi-site management
Not Rated
Order processing
10
Inventory management
8
Shipping
Not Rated
Custom functionality
Not Rated