BigCommerce drives our business growth
November 29, 2019
BigCommerce drives our business growth
Score 9 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
We use this as the entire business entry platform for our business. This includes our own website, interface to eBay and other selling sights. All inventory management and front end to all other financial, tax, and shipping functions. Before Big Commerce, we only sold on e-Bay, but their systems were poor at best. We sell high volumes of products with an ever-changing inventory and this required us to use Turbo Lister for bulk product loads, then we had a purchase a third party Excel-based system called Auction Tracker which was difficult to use and very time consuming to maintain. We had a website that was informational only and given the fact that we were a start-up, it was very expensive to set a commercial website. BigCommerce pulled all those functions together for us. We have a commercial website, a good interface to selling platforms like e-Bay, great and easy inventory management systems, good tax support, and good data retrieval.
- Ease of set up of website and great support behind the scenes to support after startup.
- Good inventory management system.
- Ease of use to maintain website.
- I have a lot of customers that are not really internet savvy, so they will call for information or discuss items and then will give me an order. BC has a draft order system, but the link to the order so the customer can pay is way too long and cumbersome for people who are not internet savvy. Needs some work.
- I like to understand my inventory costs at all times and the only way I can get an inventory total is a download to Excel all the items and add them up. Big miss here.
- An inventory order system based on recent sales vs. actual inventory would be very helpful. We have about 30 vendors and sorting thru all that is tedious and time-consuming.
- We have seen a large increase in sales due to the website and that has increased our margins. Selling on eBay is expensive and moving things to our own website has been a great boost to profits. BC started paying for itself in the first month of selling on the site.
- Having the correct inventory available with accurate counts is a key to our business and BC has been very helpful in fixing those issues.
- BC has given us some flexibility to design and implement specific programs to attract customers and increase our order size - for example, free shipping over $100.00 order size, free shipping and an additional discount for orders over $200.00, pre-orders of new items coming, etc.
$100,000 to $500,000
I discussed this briefly before, but it has given us great flexibility that other systems like eBay could not do resulting in more satisfied customers and increased sales volume. There are a lot of integrations that we have yet to implement (Facebook, Etsy, newsletters, product notifications, etc.) that are available to us that we are working on. It's great to know that these are there and we look forward to getting them completed and implemented.
I looked at about 5 other providers, had discussions about building my own website with programmers and in the end, felt Big Commerce was the most suited to our needs. Other websites wanted big dollars, multi-year commitments, and I felt offered limited support for their systems or very expensive support for their systems and none of that came through with BC. BC offered a great program through PayPal with all the support I needed at a very reasonable cost structure and very pleased so far with the results.