BigCommerce provides a sophisticated solution for selling digital products
October 05, 2020

BigCommerce provides a sophisticated solution for selling digital products

Cynthia Lewman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

BigCommerce hosts our company's website. We sell instant digital PDF toy plans to a worldwide community of professional and amateur toymakers. BigCommerce allowed us to run on a platform that hosts our digital files. We've been in business 10 years. I originally designed and coded our website because we couldn't find a perfect fit in an out-of-the box solution to sell our digital files. I researched BigCommerce and competitors for several years until we decided to move our online store to BigCommerce.
  • Fantastic, highly skilled and professional 24/7 technical support
  • Willingness to help solve problems and sticking with the problem until a solution is found, which can take several days or weeks sometimes.
  • Extremely reliable platform with minimal downtime.
  • Needs better communication when there's a technical issue affecting stores.
  • It's streamlined ROI for us because our previous website didn't have customer accounts. Now customers can log into their account and retrieve their download links at any time. Previously, they had to be sent new download links.
  • It's a lot easier for us to create new product pages and make updates to product pages on the fly.
We haven't yet needed to scale up, but I'm counting on BigCommerce to assist us when that time comes. Currently, BigCommerce is handling our traffic perfectly.
We're currently integrated with Mailchimp for our email marketing. It's a fantastic integration. Mailchimp tracks all user purchases and allows us to segment our email marketing to specific customer groups.
We originally started a relationship with Shopify. I spent hundreds of hours working on customized our store. Shopify's customer service and tech support were very frustrating. I finally decided to abandon Shopify since we could never get our store to function exactly as we wanted in a test environment.
After that experience, I was very reluctant to start the process with BigCommerce. We did however and it took several months to move our store over to BigCommerce. I'm very happy we made the move.
BigCommerce is a perfect solution for selling PDF files. Although I recommend them highly, I do think some knowledge about basic coding such as HTML is extremely helpful. For people who are trying to sell just a few products and don't have a basic grasp of HTML, they may be better suited to an eCommerce solution that's a simple plug and play.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
3
Product variations
5
Website integration
Not Rated
Visual customization
10
CMS
4
Abandoned cart recovery
5
Checkout user experience
4
eCommerce security
9
Promotions & discounts
4
Personalized recommendations
Not Rated
SEO
Not Rated
Multi-site management
Not Rated
Order processing
9
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
7