BigCommerce Does a Great Job
July 19, 2021

BigCommerce Does a Great Job

Michael Johnson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with BigCommerce

BigCommerce is Lindsey's primary sheet music store. She offers every type of sheet music she owns and her fans can purchase her sheet music directly from the BigCommerce website. Originally, she was using her own website, LindseyStirling.com, to list her products but after multiple management changes, keeping that website updated and running smoothly was a problem. With her new sheet music site, we can keep her sheet music updated as much as needed without the worry of having anyone else take the site down due to technical issues or management changes. It has been the perfect solution.
  • Provides a simple user interface for adding products.
  • Allows for easy credit card payment processing.
  • Very quick customer support.
  • Can hold a LOT of products.
  • Is separate from your regular website so if your site goes down, your store won't.
  • The website design portion is terrible. Very hard to update with complete confidence.
  • The website template is hard to manipulate.
  • Each product detail page can be completely customized. This creates pages with CSS that don't look anything like the site they're on; it's disorganized.
  • Streamlined sheet music orders
  • Attracted more customers who live outside of the United States
  • Increased overall sales
In my many years as Lindsey's primary web developer, I have not needed to scale larger than what's currently provided. I will say that as more and more products are added to the sheet music site, it can be difficult to keep track of the different products but BigCommerce does provide a clear and easy way to locate, update, and add new products.
We're not currently using the APIs or any available integrations but in the future we plan to. With BigCommerce's API documentation, every possible scenario or desired outcome is clearly displayed. When we do integrate their technology, we'll do it with ease. The docs are well constructed and I'm confident they're up to date.
When compared to WordPress, BigCommerce does a pretty great job at allowing their customers to add a LOT of products and organize them in clear, easy-to-understand ways. By organizing by category or type of product, we can make sure our own customers can find what they need without spending excess time searching. However, BigCommerce's search functionality is quite good. WordPress requires users to customize the code (and have a knowledge of PHP). With BigCommerce, you can organize your products and search without knowing any code.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.

BigCommerce Feature Ratings

Product catalog & listings
7
Product management
6
Bulk product upload
7
Branding
6
Mobile storefront
8
Product variations
8
Website integration
6
Visual customization
4
CMS
7
Abandoned cart recovery
8
Checkout user experience
7
eCommerce security
7
Promotions & discounts
9
Personalized recommendations
6
SEO
4
Order processing
8
Inventory management
8
Shipping
8
Custom functionality
7