Bigin Review by an Emerging Solar EPC, India
September 26, 2024

Bigin Review by an Emerging Solar EPC, India

John Melchizedek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Express

Overall Satisfaction with Bigin by Zoho CRM

We are emerging solar EPC companies. We get many leads and referral which we miss following up as we didn't have a proper system to record data. Most CRMs where cumbersome and took much our time entering data. Bigin by Zoho CRM was very simple and easy to use with the Pipeline feature and contact import option. We are now able to efficiently manage of leads and referrals.

Pros

  • Pipelines
  • Easy of adding contacts
  • Drag and drop feature to update stages

Cons

  • For importing contacts I have to go to settings, would like to have simple button on the home page
  • Better Reminders and Notification system
  • Better integration with Zoho Books
  • It is very affordable
  • Not missing a lead and also tracking lost order gives better insight
  • It is very suitable for our business
It is very simple and does the job. Nothing more is needed
It is very simple. HubSpot CRM didn't have pipeline and didn't have a cool interface. Zoho CRM was cumbersome with too many data to enter.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

It is well suited for tracking, maintaining and closing leads
But may not suitable for managing the product/site after installation with services records.

Bigin by Zoho CRM Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
6.5
Task management
8
Reporting
5
8.5
Pipeline visualization
10
Customizable reports
7
9.0
Custom fields
9
10.0
Role-based user permissions
10
Single sign-on capability
10
8.0
Social data
8
Social engagement
8
10.0
Marketing automation
10
10.0
Mobile access
10

Comments

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