Bitdefender GravityZone Experiences
Carol Heim | TrustRadius Reviewer
August 05, 2019

Bitdefender GravityZone Experiences

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitdefender GravityZone

We use it for our entire organization for virus protection. We chose to have all our users on the same protection plan.
  • Users are protected without them having to manage the product themselves
  • Being able to manage computers in our organization thru the cloud is especially helpful when we have users all across the country and South America
  • Bitdefender uses less computer resources than many other virus protection products we've used in the past
  • I do not like having to correspond by email. When I have an issue I do not have time to wait 6-8 hours for a reply. I want to do a chat or a phone call.
  • I find their cloud dashboard a bit challenging to navigate. I can never find the option I need without searching thru every category.
  • I do not like that it takes 48 hours for the cloud to update when there is an issue with a client computer when I am working on it remotely.
  • Many of our finances are done on line and we needed to have a good virus protection program. This is the best one we've tried in the last few years.
It can be challenging. Once you have used the program for awhile and have worked with tech support, you pick up a few more tips on usage.
I do not like the immediate response. The delay from emailing questions/resolutions can take days instead of an hour if there was phone support more readily available. Even on a chat you can get answers quickly. Many times it is harder to explain an issue in depth in an email rather than discussing on the phone.
Norton and Symantec seemed to attract every hacker and spammer in our opinion. Kaspersky was difficult to manage thru the cloud access. All 3 of these products used a large portion of the computer resources and had many of our users locked up during scans. We always seemed to be looking for ways to remove viruses that never got caught.
Bitdefender was recommended by our technology partner.
Our in-house management is quite easy. Those computers I can do hands-on. It is when I need to depend on the cloud to manage a computer that is having issues that can be more of a challenge.

Bitdefender GravityZone Feature Ratings

Anti-Exploit Technology
8
Endpoint Detection and Response (EDR)
9
Centralized Management
7
Hybrid Deployment Support
8
Infection Remediation
8
Vulnerability Management
8
Malware Detection
9