Item: Blackbaud Raiser's Edge NXT
Rating: 8
Author: Mary Ellen Cafiso

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Use Cases and Deployment Scope

We use Raiser's Edge as our constituent database, with NXT as the user-friendly interface for gift officers, prospect researchers, and administrative employees of the Institutional Advancement department. We use it to track constituent data, including contact information, gifts, actions, progress through the prospect cycle, proposals, and attachments. We also use NXT to manage events and to communicate with constituents through email.

Pros and Cons

Pros

Email marketing
Event management
Data tracking

Cons

Gift entry is not ideal in NXT; we continue to use the database for that function

Most Important Features

List creation
Event management
Data integration

Return on Investment

I don't have any hard data on this, but we have increased donors under NXT

Data Intelligence

We use data from NXT as part of our ongoing fundraising strategy.

Training Types Used

In-Person Training

Online Training

Alternatives Considered

Ellucian CRM Advance

Actually, these were similar products, although I believe NXT is more user-friendly.

Key Insights

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Likelihood to Recommend

As a prospect researcher, I really value the ease of pulling lists from NXT. One of my favorites is to pull a list of constituents who reside within any number of miles of a specific location. An example of this is when one of our major gift officers is traveling to visit a constituent; it is simple to see who else lives close enough to that location so that the officer can visit them on the same trip. It also comes in handy when scheduling events in another state, to pull a targeted invitation list.

Comments

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