Where's the Beef? RENXT good but it overpromises and under delivers
July 22, 2022

Where's the Beef? RENXT good but it overpromises and under delivers

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

I love everything about Blackbaud Raiser's Edge NXT's functions, but it's slow, and the database view is still separate. Very cumbersome. Powerful but cumbersome.

Pros

  • Prospect research and tags
  • Reports
  • Email

Cons

  • Speed
  • Having Database view separate is a pain
  • Creating lists only statically and having to use Database view to create them
  • Not enough fields in Blackbaud Raiser's Edge NXT to create the kinds of queries I'd like
  • Email is functional but could be more so
  • Needs seamless connecting to event modules and auction modules
  • Connection with Research Point syncing donor capacity info
  • Reporting and moves management functions
  • Email program
  • It's linking with Research Point has helped us ask better prospects and that has paid for it
Was high impact. Having the tags and the next ask amounts is very effective.
It was adequate and was not lacking. Online training is the most cost-effective.
They are pretty close. DonorPerfect, you can actually access all of its functions. Blackbaud Raiser's Edge NXT is promising but is not yet delivering.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud Raiser's Edge NXT is a bit of a hog on speed and memory, so I would say it's too big for a small charity, and that may be us with 22,000 records. I had the chance to use DonorPerfect and found that much more suitable for a smaller charity. The connection with the Research Point is fantastic. I think anyone doing major gift work needs this program, though I know DonorPerfect has some of the same functions. But Blackbaud Raiser's Edge NXT is the best. I'd like to see better reporting and workflows for donor cultivation.

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