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NXT makes my job easier and more effective.
September 09, 2022

NXT makes my job easier and more effective.

DAVID SHORT | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Raiser's Edge NXT has been an incredible product for my personal work style. While our data entry lead primarily uses the database version of Raiser's Edge, NXT is nimble and allows me to track my donor contacts very easily. The search functions are strong and allow you to search by nickname and preferred name. While NXT is not able to deliver the heavy-duty query and report functions that the database version does, the list function is extremely handy.
  • Easy to enter and update actions.
  • Search function for names is strong.
  • Easy to use on mobile apps (phone, tablet, etc.).
  • Would love to see increased reporting capability.
  • Have had trouble closing out "opportunities".
  • Have had trouble removing fundraisers.
  • Ease of use on mobile platforms.
  • Ease of interaction.
  • Intuitive workflow.
  • NXT is so easy to use, it has dramatically increased our tracking of donor actions.
  • Blackbaud has worked hard to make sure things are secure but that the app pulls up quickly as well.
Our agency has not used either of these functions very much. We have not been convinced that donor analytics are always accurate.
  • Online Training
The presenters were obviously skilled and had experience in the field of fundraising.
This is the only product I have used other than the main RE database.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

I work for a social service agency interacting with donors. I don't enter gifts but am responsible for donor cultivation and tracking. I find NXT to be very user-friendly and intuitive. When I need to do year-end reports, though, I have to rely on the database view for this information.

Using Blackbaud Raiser's Edge NXT

7 - Fundraising -- individuals, grants, events
1 - Our database lead is the primary support person we use. She has been with us for a year and has done a significant amount of on-line training. We also have a consultant we can contact when needed.
  • Ease of use
  • N/A
  • Would love to have stronger reporting capabilities