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September 12, 2022

Fundraiser view.

Wendy Haus | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

When we moved to NXT, we were promised things, and none of these promises have been fulfilled. I lost some of the features I really liked. We still have to use the old view sometimes. Our poor data people have to use two systems. I would like to customize my tags; they are useless right now. In the old system, I was able to set my actions up to create a tickler file to remind me. Now, I have actions come up that may not be due for months. For the money we are paying, I don't know if NXT is worth it. I know our person who works with Data is really frustrated. You just don't have good follow-through.
  • Creating actions.
  • The search feature- looking for someone that you can't remember the exact spelling or the first name. If you miss one little thing the name won't come up. There should be a "looser" search like the old system.
  • Setting actions for the future.
  • With the ability to work with tags, I would like to prioritize what I see- it is useless right now.
  • Collect and keep data.
  • Payment processing.
  • Donor information.
  • We have not seen an ROI- especially for the price we are paying. We are just trying to make it work for us-- lots of band-aids- to make it work.
I cannot get into the reports that I want. I do like that I can see all of the people who I am assigned on one list.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?


Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?


Did implementation of Blackbaud Raiser's Edge NXT go as expected?


Would you buy Blackbaud Raiser's Edge NXT again?


It is not suited for the people working with the data.