Blackbaud Raiser's Edge NXT is Powerful and Adaptable
January 31, 2025

Blackbaud Raiser's Edge NXT is Powerful and Adaptable

Beth Halleck | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Raiser's Edge NXT to manage and track individual donors and granting organizations for all our fundraising efforts. We track our grant application process, report on fundraising metrics, manage portfolios, track interactions, create dashboards, segment donors for customized solicitations, generate annual reports and giving reports, and generate data for merged receipts and acknowledgement letters.

Pros

  • Allows for very detailed and customized data fields for both constituents and individual gifts.
  • Both soft-credits and matching gift credit can be linked to the original gift, to allow for refined criteria in queries and reports.
  • Integrates smoothly with other platforms like Outlook and Double the Donation Match360 Pro.
  • The Knowledgebase resources have improved greatly in the past couple years.
  • Both the free and paid training materials are very useful and even as a power-user I always learn a new tip or trick.

Cons

  • Many of detailed gift fields are not yet available in the web view but are in development.
  • The web view gift batch entry is not yet as robust and user friendly as in database view.
  • Power-users need to be familiar with different names for the same fields if using both web view and database view.
  • Ease of integration with other software and platforms
  • Refined query and export options
  • Ability to easily copy/share links to dashboards, reports and lists with other individuals.
  • Ability to schedule report sending to other users and staff.
  • Saved time by consolidating 3-4 fundraising systems into one as a result of a merger.
We have just begun to use the Prospect Insights but find the tags and metrics to be very useful, and it is easy to review and act on the analysis: add to portfolio, remove from portfolio, review again in 6 months, etc.
  • Online Training
  • In-Person Training
The training courses are tailored to user types/roles and are a mix of instructor led and self-paced.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Raiser's Edge NXT is adaptable to various types of fundraising organizations and I've used it at a higher education foundation and a youth non-profit. With a little creative thinking I've been able find ways to adapt and repurpose features to fit each organization. As with any fundraising CRM, it is dependent on how consistently and accurately the users do their part.

Blackbaud Raiser's Edge NXT Feature Ratings

8.0
Constituent database
10
Constituent interaction tracking
8
Constituent relationship management
6
Donor and member portals
Not Rated
Automated workflows
Not Rated
7.0
Constituent engagement and marketing
7
8.0
Reporting and data visualization
7
Predictive analytics
9
Wealth screening
8
9.0
Online donation options
9
Event registration and ticketing
9
Text and phone donations
Not Rated
Volunteer shift management
Not Rated
Mobile event check-in
Not Rated
8.5
Role-based user permissions
9
Integrations
8

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