Blackbaud Review
February 10, 2025

Blackbaud Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT as a CRM when it comes to gift tracking, logging, inputting, etc. We also use it to create, analyze, and show our online donation forms on our website. We use it for payment for some of our biggest fundraisers, and the complete cover function is great for those trying to save money on fees.

Pros

  • CRM
  • Online Donation Forms
  • Trainings
  • Support

Cons

  • Getting rid of 2 different views (database and web view)
  • Make registration forms as easy as programs like Canva or Jotform-we'd love to exclusively use Blackbaud but it lacks features for this
  • Partner with more companies for integrations
  • CRM
  • Online donation forms
  • Payment processing
  • Saved thousands on fees for payment processing
  • Much easier to track donors, wealth ratings, contact information, etc. Will be helpful for audits.
  • New ReNXT online donation forms save us and donors a lot of time and complication
It allows us to send targeted asks where we can ask for specific amounts from each donor depending on their wealth rating. Moreso, Blackbaud's analytics and data intelligence helps us with our online donations. We can see traffic, number of donations, amount raised, etc. The broad information helps us understand how much work we need for donations.
  • Online Training
Blackbaud has better training than most other CRMs. It's free, qualified teachers, well-advertised when there is a new training, they send it right to your email. Constantly improving and adding, plus a rewards program. Blackbaud's training is what makes it compete with other CRMs and stay afloat in the industry.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

It's best for non-profits rather than for-profits. CRMs like Salesforce often offer much more, but they are much more expensive, complicated to use, and do not offer good or even free trainings. Blackbaud is the best value pick, provides insightful trainings with qualified teachers, etc. Would recommend for non-profits who want to save money and get donations often enough to use a CRM.

Blackbaud Raiser's Edge NXT Feature Ratings

9.0
Constituent database
9
Constituent interaction tracking
9
Constituent relationship management
9
Donor and member portals
9
Automated workflows
9
8.3
Constituent engagement and marketing
8
Social listening
8
Digital advocacy enablement
9
7.3
Reporting and data visualization
7
Predictive analytics
6
Wealth screening
9
6.4
Online donation options
8
Event registration and ticketing
5
Text and phone donations
6
Volunteer shift management
6
Mobile event check-in
7
6.7
Role-based user permissions
8
Mobile access
6
Integrations
6

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