Automation, Transparency, Accuracy and Controllable
Updated January 25, 2022

Automation, Transparency, Accuracy and Controllable

S.Michelle Chan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlackLine

My A&F teams have been using BlackLine for Account Reconciliation, Journal Entries, and Task Management for a little more than three years. It saves us tremendous time during the closing period, more accuracy, transparency and control. The experience I have had with BlackLine implementation consultants and BlackLine support team are remarkable.
  • Great customer review makes it easier to convince the leadership to come on board
  • Great user experience makes it easier to introduce new functionality to the team
  • Unfinished products makes me hope more and better
  • More fields available in the reporting functionality
  • More visibility on account reconciliation template
  • Account Reconciliation
  • Journal Entries
  • Matching
  • Posting impact: streamlining
  • Reporting impact: auto update with jobs
We are currently using AuditBoard over BlackLine Compliance. It is mainly due to Compliance was introduced to us after AuditBoard was already been implimented and used.

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

BlackLine is well suited for aid to the ERP system and not ERP system replacement.

Using BlackLine

60 - Accounting
2 - problem solver, can navigate well with system, not an IT but more technical than most business persons.
  • Reconciling balance sheet accounts
  • Prepare journal entries with account validation rule, so no incorrect GL account should be posted to.
  • Approval workflow assures every transactions are properly approved.
  • Different journal templates assign to different users so they can use different accounting rules.
  • We will utilize matching product to reconcile all other heavy load accounts.
I have not seen another product and team that can do what Blackline can to help my team closing the book every month.

Evaluating BlackLine and Competitors

  • Product Features
  • Product Usability
NA
I might try to negotiate the pricing to not be charged by user or to have free access to read-only user.

BlackLine Implementation

You will have to meet up with your final users, approver, internal auditor and accounting policy holder. Everyone has to agree. When you have a well written process, workflow, policy, approval requirement, and control, your implementation process will be much easier.
Change management was a minor issue with the implementation -  I would spend more time in helping each team choosing right template for their account reconciliation, and given more convincing reason to stop them from relying on excel template.
  • Changing the specification because the changes made in the organization.

BlackLine Support

BlackLine support team is very helpful and knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
I do not know of premium support, but the current support I have is very efficient to what I need.
Yes - They inform me about the next release date that will fix the bug, and it did get fixed at the time they committed.
During the implementation of journal entries, the implementation consultant were able to work during non-business hours to meet our go-live date.

Using BlackLine

I'm very satisfied with the experience I have had with BlackLine. The new releases and features excite me even more.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
Slow to learn
  • account reconciliation
  • Task
  • Journal entries
Yes - The mobile didn't work at all. This is the only case I requested that Blackline were able to resolved. However, they will have a new mobile interface coming soon. So, I'm hoping that it will work well.