Best tool to manage business services easily
July 01, 2021
Best tool to manage business services easily
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Helix ITSM (Remedy)
BMC Helix ITSM (Remedy) has been a great help for me over the years. A clean and clear dashboard with a fully professional support team actually makes it the best in operation. I would definitely recommend this to other organizations to have in their system to manage business operations successfully.
- It is designed on a very much modernized module and best for management and service tracking for all types of enterprises to streamline the operations and create effective workflows for multiple processes within the organization.
- The best feature that BMC Helix ITSM (Remedy) has that its support team is top-notch.
- It is helping me to track tickets, track different tasks, request to different departments and report on the business operation area.
- The only possible error that I find while using the platform that it gets slow sometimes for no reason which is tiring and resulting in a loss of time and effort which leads to less productivity at the workplace.
- Secondly, some features are based on the Java language and do not supports new and updated web browsers and platforms which needs attention.
- Their representatives are very professional.
- Listen to the queries and questions very attentively and try their best to come up with the solution on the go and if that is not applicable then they respond after some time with a fully functional solution to the problem which gives us the confidence to use the platform freely.
- The related records enable a breadcrumb trail that allows to navigate through all the tickets related to any issue.
- I can easily picture the entire flow of IT assets management and check where the certain request is actually is, that’s the go-to feature to track requests easily.
BMC Helix ITSM
(Remedy) is a powerful service management platform available in the marketplace
providing the best possible services on management. Integration of BMC
Helix ITSM (Remedy) is also top-notch. It easily gets integrated with the
different platforms that we are already using in the organization for different
operations. Really get along with excel, outlook and many more also provide a
go-to dashboard to manage operations easily.
(Remedy) is a powerful service management platform available in the marketplace
providing the best possible services on management. Integration of BMC
Helix ITSM (Remedy) is also top-notch. It easily gets integrated with the
different platforms that we are already using in the organization for different
operations. Really get along with excel, outlook and many more also provide a
go-to dashboard to manage operations easily.
Do you think BMC Helix ITSM (Remedy) delivers good value for the price?
Yes
Are you happy with BMC Helix ITSM (Remedy)'s feature set?
Yes
Did BMC Helix ITSM (Remedy) live up to sales and marketing promises?
Yes
Did implementation of BMC Helix ITSM (Remedy) go as expected?
Yes
Would you buy BMC Helix ITSM (Remedy) again?
Yes