Bomgar an investment that will return value year after year
December 16, 2015

Bomgar an investment that will return value year after year

Bryan Todero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

We use Bomgar for chat support and remote support for IT. We also have a division that uses it for training purposes. We originally purchased Bomgar for the functionality so that you can reboot the machine and it would automatically reconnect. It allows our technicians to be able to support people in remote locations that before they would have had to drive out to the site to troubleshoot.
  • Unattended remote support through jump clients.
  • Flexibility of providing remote support through a number of devices including mobile.
  • You have flexibility to choose to deploy a physical appliance on-site or virtual appliance in the cloud.
  • No native integration with LANDesk without use of an API and professional services to build one.
  • Less need to drive to a site to troubleshoot issues.
  • Improved our trainers ability to reach a wider audience.
  • The features that you get far exceed the price that you pay initially and for annual maintenance.
When we selected Bomgar they were one of the few that offered the ability to connect to someone's machine and restart the computer and reconnect. The account management team was very flexible and patient with us as we went through our vendor selection process. I think it was almost a whole year from when we started the trial to when we actually made the decision to purchase. The support staff is extremely friendly and knowledgeable.
Bomgar is well suited if you want your employees or customers to have the ability to just chat with a representative because they need their password reset or if they have a question. It also works really well to troubleshoot those people in remote locations where before you might have had to send a tech out to troubleshoot. Our division that uses it for training loves the ease and flexibility of the solution.

BeyondTrust Remote Support Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
10
Annotations
10
Monitoring and Alerts
9
Multi-platform remote control
10