Odd Name, Great Product

Bomgar is very easy to use on both the technician side and the end user. The ease of starting a remote session from a webpage is unmatched!

Recently we received several calls that our remote touchscreen computers wouldn't log in. When you click on the username, the screen flashes black then back to the login screen.

I was able to use Bomgar to remotely file transfer the Window's log files and found the error was with LogonUI.exe. After a quick Google search, I found a Reddit post stating that you need to run a Windows recovery disk or the touchscreen needed to be unplugged from the USB port (not so easy on an all-in-one) then a bad windows update could be uninstalled.

Since none of these solutions would work because I was not at the computer, I needed another way. Since Bomgar has a command shell feature, my personal favorite, I was able to run "wusa /uninstall /quiet /forcerestart /kb:3097877" to uninstall the update remotely. After the computer restarted everything was back to normal.

Try to do that with your average remote desktop program!

I would look at more than one other player, but optimistic that I would find something better.

Yes.

Think about how you utilize licenses as there two type, named or dynamic.

We had some troubles doing an automatic upgrade (our firewall I assume), they provided an easy alternative promptly.

We didn't negotiate with them.

If Bomgar isn't a product your considering, get a demo, it will change your mind.