Item: Box
Rating: 6
Author: Verified User

Overall Satisfaction with Box

Use Cases and Deployment Scope

Box was being used for keeping a central repository of all service materials (manuals, software, part lists) for all of our service people globally, in place of an internal service resource website. This is because Box's offline capabilities using Box Sync and the Box mobile app were simple and reliable enough for use.
We were also using the public linking feature to share certain files and folders to customers who requested specific things.
Other departments were using it as cloud storage and team storage space.

Pros and Cons

Pros

Offline sync.
File sharing.

Cons

Integration with Office 365.
Read-only Box sync.

Return on Investment

Fewer calls to our Technical Support team.
Straightforward sharing of an online space to collaborate.

Alternatives Considered

MS SharePoint, OneDrive and Microsoft Office 365

Back when the selection for Box was being decided, Office 365 and the online suite of products were not well developed yet. However, that is no longer the case. Office 365 and the Microsoft stack make way more sense and there's no need to go with Box. OneDrive has covered all the use cases that Box handled, without going to a 3rd party.

Support Rating

Customer support for Box has always been very responsive to any issues that we approached them for. I have no issues with their support reliability or response. They were handling problems like customers or users not getting password reset emails to more complicated reporting issues.

Key Insights

Do you think Box delivers good value for the price?

Are you happy with Box's feature set?

Yes

Did Box live up to sales and marketing promises?

Yes

Did implementation of Box go as expected?

I wasn't involved with the implementation phase

Would you buy Box again?

Other Software Used

MS SharePoint, OneDrive, Microsoft Office 365

Likelihood to Recommend

Box works well if the permissions and fine controls of read and write access by groups are not important. But where it falls short for us is the ability to have read-only offline sync, comparable to Microsoft OneDrive (business version, using SharePoint Online as the underlying technology).

Its ability to have frictionless public sharing was a big plus, however. It all depends on the security needs of your business. If you need and integrate AD credentials and security groups, Box is not the way to go.

Comments

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Box's lunch is being eaten by Microsoft

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