Overall Satisfaction with Box
Our company uses Box across the entire organization as our primary file storage and file sharing service. Box makes it easy to access, share, and backup files because everything is securely stored in the cloud. Previously we all used external hard drives which was not as reliable and from an organizational standpoint not secure and not effective.
- Box Sync. This is my favorite feature because I can keep all my design files locally on my computer so they are quick to open and save, but also automatically synced to Box so I don't have to manually upload them or back them up.
- Sharing Permissions. I like the level of sharing permissions that allow us to change shared links between people in our company only, or those with the link. Additionally the sharing permissions for folders is simple and allows me to share only what it needed with specific co-workers instead of sharing everything, which I don't want.
- Box Sync for External Hard Drives. I keep all my local design files on an external running hard drive and use that drive as my default Box folder. By design, this is not how Box is configured to work or wants to work. It took me awhile to get it to work, but I do lose some features. It would be nice if Box could consider updating Box Sync to also work fully with external drives.
- I can't speak to ROI since I was not involved with purchasing or measuring any analytics with Box, but my assumption is there has to be a positive return knowing you no longer have to worry about losing important files because of failing hard drives or computers dying.
- Dropbox and Google Drive
I used Dropbox for Business use well before Box but never cared for it. That was many many years ago now so I'm sure their product is completely different now, but I still have no intention of using anything other than Box if I have my choice. I also use Google Drive for personal use because I have a Google account like the rest of the world. It works just fine for the very minimal amount I use it. I use Box every day for work and it's much better than those other two in my opinion based on interface and experience.
I've never had to contact Box support before. Our IT department administrates our Box account and would be responsible for contacting Box support for any issues, so there is nothing else I can add here about this, but I'm sure Box support is great based on all the other positive experiences I've had with this product.
Do you think Box delivers good value for the price?
Are you happy with Box's feature set?
Did Box live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Box go as expected?
I wasn't involved with the implementation phase
Would you buy Box again?
Box has become a part of my everyday work life and I rely on it to perform my job, so I definitely recommend it to others that need cloud file storage. I've used Dropbox for Business and Google Drive for personal use and I think the Box is the best out of those for business use. I wasn't involved in purchasing so I'm not aware of the cost, but if it's affordable it's a no-brainer for any size business.