Impressed with Braze, 10/10.
February 05, 2025

Impressed with Braze, 10/10.

Erika Torvik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze

Stella uses Braze for all customer communications. The platform meets all of our needs & is super flexible. It was easy to integrate with our other systems. Using Braze is very intuitive. Braze's support team responds quickly & is always thorough – from implementation to project-specific questions, they've been an enormous help. If you're looking for a new customer engagement solution, you should consider Braze.

Pros

  • Intuitive UI.
  • Support
  • Valuable features.

Cons

  • Nothing comes to mind.
  • Improved engagement & conversion reporting capabilities.
  • More cohesive customer experience.
  • Streamlined workflows.
  • Increased conversions.
Implementation was straightforward. Maintaining & adding integrations has been easy to do, too.
Data integration & customer segmentation are two features we couldn't live without. In Braze, we can use data from different sources with ease.
We evaluated several customer engagement platforms, each with pros and cons. Braze is the best option for us as the business evolves & scales.

Do you think Braze delivers good value for the price?

Yes

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

Yes

Did implementation of Braze go as expected?

Yes

Would you buy Braze again?

Yes

If you're evaluating new customer engagement platforms, the Braze team can help you determine if this is the right solution for you. We had several meetings to review features, use cases, and pricing. Our Account Executive & all of the technical experts he looped in were helpful. There weren't any surprises once implementation started – what you see is what you get.

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