How Brightpearl has fitted into our e-commerce business...
October 14, 2016

How Brightpearl has fitted into our e-commerce business...

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

I was really impressed by the level of support and frequency of meetings we had in the run up to the implementation. It was quite daunting and there was a lot to consider for the day we put it live but no question was too big or too small and the implementation team were great problem solvers when we ran into sticking points
We pay for additional support and Brightpearl is always straight on any queries we have as well as all the literature you have available to answer your questions. We are going to be merging Brightpearl accounts in the future and we have had many conversations with the team about how this could work and they've been very helpful so far.
Brightpearl is used to process the daily sales we take from our ecommerce website. It is also used as a CRM tool to log customer enquiries and issues.

Pros

  • Really easy back end e-commerce integration so that you can amend product information (for example price if you have a sale on) and images to Brightpearl that then get changed on the customer facing side of the site
  • Pulls through customer orders immediately and captures customer information meaning we can export this information and use data such as postcodes etc., to get a better view of who our customers are
  • Picking/packing tools for warehousing and fulfilment staff gives sales team clarity on when customer orders are due for dispatch

Cons

  • International payments and exchange rates
  • Splitting invoices i.e. 50% deposits
  • Bill of materials - more specificly the ability to use 0.5 of a product etc
  • Optimising efficiency - ensuring we weren't duplicating work using multiple systems
  • Getting more clarify on the status of orders (our warehouse is off site so this is very important)
  • Ability for any staff member to be able to pick up and cover for anyone who is off as everything is so clear and in one place
For our ecommerce sites, Brightpearl has worked out really well - it is user friendly which was important and was all encompassing meaning we didn't have to have a separate accounting, CRM and stock management software - it's all in one whereas a lot of others on the market specialised in some features but didn't have others.
Brightpearl is great for our simple e-commerce platforms as it keeps all information in one place and doesn't mean we are duplicating information and putting it into different systems. Brightpearl is not so well suited to our commercial business where we quote for work and require deposits against payments and specific bill of material breakdowns for consumables etc., so it wasn't so well suited to that.

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