DEAR Inventory Reviews

7 Ratings
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Score 3.7 out of 100

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Reviews (1-3 of 3)

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January 18, 2021
Edward Taylor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We use DEAR Inventory across the whole organisation. It help us manage inventory, stock control, production, reconciliations, website sales etc.
  • Batch Number Tracking
  • Manufacturing
  • Intergrations
  • Pricing increase 400% this year
  • Down Time is unacceptable, dedicated server option cost £30k per year
  • Lots of minor issues across the board.
The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible.
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March 06, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time is unacceptable within DEAR -- having it gone down for 2 hours unannounced last weekend causing some overtime and unhappy campers. It's really got the worst up-time of any website I've ever seen. Not only that, it has a very glitchy and buggy interface that takes ages to load on the most menial tasks.
  • Price
  • UI
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
I think it's better suited for small businesses and those looking to change inventory in the future.
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
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February 10, 2017
John Cotter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
We have clients using DEAR Inventory to manage large volumes of drop shipments and shipments from [their] own warehouse. Drop shipping mechanics are excellent, combined with procurement via purchase orders in a multi-currency and multi-warehouse environment. The ability to clone or create a matrix of, for example, products by colour and size are excellent features. We are 100% Xero Accountants - Silver Partners and we find the integration to Xero, 100% robust and reliable. Also, the visibility of data transfer status is very clear.
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
  • Integration to UK shipping channels like Royal Mail
  • Period locking would add greater integrity
  • Reporting could be improved on
  • Interface could be cleaner
DEAR is excellent at integration from Amazon. DEAR is too fiddly when receiving part shipments. Conversion of units from square metres to Square feet is a simply programming modification. Imagine you stock in imperial but customer orders in metric. How easy it would be for the software to manage this? I would also like to see the ability to buy in packs and sell singularly. It seems this is possible, but it means using the assembly/disassembly which is a skill set in itself.
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What is DEAR Inventory?

Dear Inventory is presented by the vendor as Inventory Management Software for management of all products, customers, suppliers, contacts, purchases and sales in one easy to use system, from DEAR Systems
Categories:  Inventory Management

DEAR Inventory Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Monthly$249per month
Annually2,739per year

DEAR Inventory Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is DEAR Inventory?

Dear Inventory is presented by the vendor as Inventory Management Software for management of all products, customers, suppliers, contacts, purchases and sales in one easy to use system, from DEAR Systems

Who uses DEAR Inventory?

The most common users of DEAR Inventory are from Small Businesses and the Accounting industry.