Broadvoice - A Small to Medium Business Must Have
December 18, 2021

Broadvoice - A Small to Medium Business Must Have

Kyle Bergeron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice as a VOIP phone system. It has voicemail, the b-hive application for mobile devices, and we also make and receive phone calls.
  • The phone calls are clear and haven't had any dropped calls.
  • The voicemail is great, having the option to email and manage via the portal.
  • The B-Hive application works well as an away-from-desk phone option.
  • The b-hive web portal - the interface is basic (which makes it easy to navigate).
  • The b-hive portal - invoicing needs to have a better system of printing and viewing invoices.
  • Payment reminders - this needs to happen if you don't have your account on autopay.
  • B-Hive application
  • Voicemail and other call features
  • Ability to manage the system and devices from the webUI
  • We did get new IP Phones which was a nice refresh of technology.
  • The initial setup process was a little tedious, but once completed it runs smoothly.
While Broadvoice has a WebUI that is basic, it is at least navigate-able enough to get the task done that you need to perform. The cost per unit is also less than Verizon Wireless for Business. The ability to manage voicemails from the WebUI (provided you grant users access under Broadvoice) is nice and easy. You can assign user accounts without admin access to the extension and enable users that are [savvier] to manage their accounts with the WebUI.

Do you think Broadvoice delivers good value for the price?


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Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


This is a great VOIP option for any company that doesn't want to do hosted on-prem voice. Because the phones just need internet and power, they are easy to use in many scenarios. This is exceptionally good for small to medium businesses that just don't need to be bothered with a phone system. Also, if the power or internet goes out, since it is all hosted in the cloud, no missed calls.