Great Service, Great Price
December 21, 2021

Great Service, Great Price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator
  • b-hive for Salesforce
  • Broadvoice for Microsoft Teams

Overall Satisfaction with Broadvoice

Broadvoice b-hive allows our agents to work in office or remote very easily. The Price of Broadvoice's packages are much more affordable and offers many of the features other phone companies do for a lower price. The portal is full of great features and easy to navigate. Having to oversee 25 brokers and phones lines couldn't be easier without their support team. They are happy to help and guide me through issues and recommend other ways to utilize their platform better. Some of the business problems the product addresses would be Broadvoice's administration portal is not as easy to navigate. Even though their customer support team is always ready to help, I wish there was more clarity on how to do different things. Visual aids might help guide a business manager such as myself. Sometimes I don't have time to sit on the phone with someone.
  • Phone System Management- Provide easy phone management through the portal especially with payments and receiving notifications.
  • Bhive App- Easy to Use
  • Very structured plans as my company’s needs, and can make changes to my account from on their site.
  • App Updates and Improvements
  • Administration portal- make easier to navigate possibly with visuals
  • A Few issues with service interruptions
  • Call Transferring
  • Call Forwarding
  • Bhive app
  • Customer Service achieved
  • Made 25 phone lines look easy
  • Access Portal anywhere
  • AT&T Business
Broadvoice has low cost structured plans

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Broadvoice works well with our company's mobile workforce. Our agents are less stressed when they know we have a reliable phone system that call transfer and forwarding is always reliable to let their client get a hold of them. Makes our job easier to have a Broadvoice take the same pride in customer service as we do!