Broadvoice has been a great investment for our business.
January 21, 2022
Broadvoice has been a great investment for our business.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Sip Trunking
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use broadvoice as our primary source of communication within our offices.
We have 5 office locations. Each office has the ability to transfer calls and buzz into all of the other offices using the VOIP feature.
We are able to make 1 phone payment using broadvoice. They supply our phones and our service.
The customer service is seamless. We almost always get someone on the phone and a solution in the same day.
The reports and the stats that the portal offers are great for our leaders to access to see office productivity.
We have 5 office locations. Each office has the ability to transfer calls and buzz into all of the other offices using the VOIP feature.
We are able to make 1 phone payment using broadvoice. They supply our phones and our service.
The customer service is seamless. We almost always get someone on the phone and a solution in the same day.
The reports and the stats that the portal offers are great for our leaders to access to see office productivity.
- Technology
- Customer service.
- Integration
- Great video software for general questions.
- It is a little pricey - but I understand why.
- VOIP
- Ability to transfer calls to your cell phone.
- Communicator portal.
- The ability to roll phones over has been the best ROI. 2020 and 2021 we had lots of business closures due to weather and COVID... our operation did not have to stop since our phones were able to be answered.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes