Broadvoice was a great decision for our business!
January 21, 2022

Broadvoice was a great decision for our business!

Sonja Grevois | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We began our service with Broadvoice about a year before Covid-19. During that time, we enjoyed the ease of use and the ability to manage our office and call volume including special out-of-office responses and directing call traffic. When Covid-19 first emerged, our office went remote. Our agents were able to seamlessly transition to a work-from-home environment by using the Bhive application. We were able to receive and make calls directly from our cell phones using our office number. To date, we are still remote and have enjoyed the benefits of Broadvoice.
  • Tech Support is always ready to help and resolve any issues.
  • Notification of potential issues.
  • Provides a consistent level of service.
  • There were some issues with the Bhive app and no time for resolve was given.
  • Dependibility.
  • The communicator app.
  • Call transfers.
  • Voicemail.
  • With Broadvoice helping us to consolidate numbers from various locations down to one main number, we were able to provide clients with an old location number to the main number to reach us with ease.
  • There were some issues with calls coming in and dropping but they were rectified.

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Microsoft 365 (formerly Office 365)
Our business runs on communication. Broadvoice has made the operation of our business so much easier. We can track call flow and adjust the marketing strategy accordingly. We can also direct calls to the appropriate agent or even leave a quick out-of-office voicemail.