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Speedy follow up callback
January 21, 2022

Speedy follow up callback

Kristal Bent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We currently use these multiline phones for different departments. New hire phone name changes or phone reactivation.
  • Quick follow up call after ticket has been placed.
  • Step by Step explanation on the product.
  • N/A
  • Notifications for voicemails are sent to our office emails.
  • N/A

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

A phone did not have a dial tone and needed to be ready in a short amount of time for a new hire to begin. I got a call back the next day and the representative who was helping had lots of patience to explain step by step where I could find information needed for the product to assist with getting the phone back up and running. I thought this would take a whole day, but in a matter of minutes, the rep walked me through the whole step of the way and get the phone working.