The voice of the future!
January 24, 2022

The voice of the future!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We purchased our phone system from Broadvoice. We are on the b-hive platform.

Pros

  • handling technical issues
  • Quick response if down time with service

Cons

  • Be made aware of any issue faced by other clients
  • Notification when the system is down
  • phone system must be operational 24/7
  • Support staff available for critical issues
  • Quick response time
  • ability to transfer your voice mail to cell phone is most impressive
  • allowing us to be accessible to our patients 24/7
Professionalism and friendliness of technical staff.
Follow up to make sure problem was resolved a satisfactory end.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Had issues where our phones would not transfer to exchange and we received immediate response to take care of the problem. additionally, we were closed due to holiday on a week day and as well and a tech. provided immediate assistance. I thought they might close early for a holiday but they resumed their same business hours. Had issues with our phones going down and not being told ahead of time phone system would be down. This has been rectified and we are notified that their will be repairs made to the system and that we might experience down time, date and time is provided.

Comments

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