Reliable, Helpful, Pleasant
September 27, 2022
Reliable, Helpful, Pleasant
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
- b-hive for Salesforce
Overall Satisfaction with Broadvoice
We have a few offices and employees that work remotely. Staying in communication with each other and client is absolutely crucial. Broadvoice makes it reliable and efficient. The few times we have had technical issues, the customer service team has help very quickly and politely. The communication system can make or break a team, and Broadvoice has definitely been a great tool and ally.
- Keeps our diverse team in constant communication
- Allows our clients an attentive experience
- Technical support is great
- I could see how some of the terms/location of certain information could be more clear at times.
- Allows for remote access
- Clear communication between employees
- Great technical support
- Allowed us to add to our team
- Allows employees to work remotely with no issue
- Allows for issues to be resolved expediently
Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Broadvoice go as expected?
I wasn't involved with the implementation phase
Would you buy Broadvoice again?
Yes