Quality VOIP without the headache and hassles of overpriced competitors
September 27, 2022

Quality VOIP without the headache and hassles of overpriced competitors

Mari Scalici | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator
  • Broadvoice for Microsoft Teams

Overall Satisfaction with Broadvoice

Broadvoice was a welcomed answer to our consistent phone issues. Not only did they listen to our concerns with our old VOIP company, but took the time to test out specific features and options we were looking for. We're a small team, but I felt like they gave us the attention that any sized team would have gotten. All the testing and back and forths done in the planning stages really helped make for a smooth transition. We've had significantly less issues than our last company, and their support has been far superior. When we do have an issue, be it connectivity or otherwise, the technicians are quick to respond and resolve requests. In the past, I had spent weeks, and many countless hours on the phone with tech support trying to resolve an issue unsuccessfully. That has not been the case thus far with Broadvoice. Their technicians are well versed in the platforms and have been able to resolve any issues that have come up thus far.
  • Teams integration
  • bHive portal
  • Easier back end updating of user information (email login)
  • Easier back end updating of phone numbers to specific phones
  • We keep having issues with all our numbers being listed as spam even if its a number that doesnt get used often and is not used for sales calls
  • Teams integration
  • Being able to work with existing equipment/numbers
  • More cost efficient
  • Better quality/less time spent on with tech support resolving issues
  • Less down time than the last company
Nextiva was our old provider, and their customer service went downhill over the years. I was constantly contacting tech support to resolve the same issues over and over again, and no one could explain why they kept happening. We were constantly losing our connection and unable to conduct business. At times, I spent hours on the phone with multiple reps trying to resolve issues that kept getting kicked around and never resolved. They were also extremely pricey.

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Tech support. MS Teams integration.

User-friendly portal. The need to use the portal honestly. I still have employees asking me to do things for them since they don't use it and are unfamiliar with it.