Overall Satisfaction with Broadvoice
Broadvoice was a welcomed answer to our consistent phone issues. Not only did they listen to our concerns with our old VOIP company, but took the time to test out specific features and options we were looking for. We're a small team, but I felt like they gave us the attention that any sized team would have gotten. All the testing and back and forths done in the planning stages really helped make for a smooth transition. We've had significantly less issues than our last company, and their support has been far superior. When we do have an issue, be it connectivity or otherwise, the technicians are quick to respond and resolve requests. In the past, I had spent weeks, and many countless hours on the phone with tech support trying to resolve an issue unsuccessfully. That has not been the case thus far with Broadvoice. Their technicians are well versed in the platforms and have been able to resolve any issues that have come up thus far.
- Teams integration
- bHive portal
- Easier back end updating of user information (email login)
- Easier back end updating of phone numbers to specific phones
- We keep having issues with all our numbers being listed as spam even if its a number that doesnt get used often and is not used for sales calls
- More cost efficient
- Better quality/less time spent on with tech support resolving issues
- Less down time than the last company
Nextiva was our old provider, and their customer service went downhill over the years. I was constantly contacting tech support to resolve the same issues over and over again, and no one could explain why they kept happening. We were constantly losing our connection and unable to conduct business. At times, I spent hours on the phone with multiple reps trying to resolve issues that kept getting kicked around and never resolved. They were also extremely pricey.
Do you think Broadvoice delivers good value for the price?
Are you happy with Broadvoice's feature set?
Did Broadvoice live up to sales and marketing promises?
Did implementation of Broadvoice go as expected?
Would you buy Broadvoice again?