Broadvoice offers Superior Tech Support
September 20, 2022
Broadvoice offers Superior Tech Support
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
We have 7 users for voice over internet. We switched to Broadvoice as it was significantly less expensive than the well known vendor we had been using. But, most importantly, Broadvoice actually has people that answer the phone within just a few rings - no hold time - and can help you in the same call, with the same person. This is practically unheard of with many vendors we use - I normally dread calling tech support because it is usually a 20-60 min wait, and then I have to go through several layers of people to get my problem resolved!
Broadvoice has excellent customer service, fair pricing and easy to use systems.
Broadvoice has excellent customer service, fair pricing and easy to use systems.
- Tech Support
- Customer Service
- Phones
- Honestly, nothing I can think of - I'm so happy with everything!
- No interruption in the calling lines
- Tech support
- Saved $ - time and money
- Ease of use
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes